Good and Co

Terms & Conditions

Please read through our T&Cs carefully before placing your order. By using our website and/or placing an order you agree to the terms and conditions set out below.

SHIPPING POLICIES

All orders are shipped using Australia Post or a local courier service. Orders are dispatched within 1-3 days of receiving your order, and delivery times vary depending on location. To ensure the fastest delivery, we recommend providing us with a business address at the time of ordering. Alternatively if your address is unattended during the day but there is a safe place for packages to be left, please provide clear instructions in the ‘comments’ section when ordering.

You can expect delivery within 3-14 working days for Australian and New Zealand orders; 7-10 working days for USA; 10-14 working days for Europe; 7-21 working days for Rest of World. Please allow two additional days for locations outside of metropolitan areas. Any delivery date or time specified by us is a guide only as provided by the shipping companies. GOOD&CO will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.


ENQUIRIES

Please email hello@wearegoodandco.com or call +61 410 264 932 between 9:30am and 5:30pm AEST, for all enquiries relating to GOOD&CO online.


PAYMENT

We offer safe online shopping via credit card or paypal payment. We are also able to accept direct deposit for Australian customers with orders invoiced via email, or credit card payments over the phone. Orders will be dispatched once payment has been received in full.


RETURNS & EXCHANGE POLICY

We will provide you with a refund or exchange for full priced items if the goods are returned in a saleable condition, with original packaging and tags still intact. Goods must not have been worn, damaged or washed, and should be returned within 14 working days of purchase date with original invoice or payment confirmation. Alternatively orders can be exchanged for any item of equal or more value in our online store (subject to availability). Additional shipping charges will apply.

We will provide you with a refund at our discretion for any items that are faulty, or different to the goods that you ordered. Please note sale items are final sale and cannot be returned for a refund or exchange. Sorry we cannot refund shipping charges.

Returns and exchanges will be processed once goods in discussion have been received.


HOW TO RETURN/EXCHANGE

Email: sales@wearegoodandco.com to advise of return or exchange. Please include proof of purchase (order confirmation) with your enquiry. We will access each individual return upon enquiry and advise of the nest steps to follow.

Please note: any items purchased via our online can only be retuned to our online store, and cannot be returned to a GOOD&CO stockist.


CANCELLING YOUR ORDER

If you would like to cancel or change an order that you've just placed, please send us an email to sales@wearegoodandco.com as soon as possible with order details attached. We'll do everything we can to cancel or change your order as per your request, however; items that have already shipped cannot be cancelled, but can be exchanged.


PRIVACY POLICY

Don't worry your personal info is safe with us! We do not sell or rent your information to any annoying spammers. We dislike them as much as you do.


INTELLECTUAL PROPERTY

GOOD&CO is the owner and licensee of all copyright, trademarks and other intellectual property rights relating to this site and its contents. This includes without limitation all intellectual property rights in respect of all artwork, fabrics, text, graphics, logos, images and software that are included in this website. GOOD&CO’s ownership of, or licensed right to use, such intellectual property, is protected by both Australian and international law.

Shipping information
Country Timeframe

Australia

3 - 5 Working days

New Zealand

5 - 10 Working days

USA

7 - 10 Working days

Europe

7 - 14 Working days

Rest of World

7 - 21 Working days

These delivery times are approximate only. We always try our best to send orders as soon as possible. Please get in touch if you require an item urgently and we can work to accommodate your requests.
Press
Hello. If you would like to feature a Good&Co. scarf in a future press piece that would be amazing. Please feel free to browse our current season Media Kit via the dropbox link below. GOOD&CO MEDIA KIT All images are available for media use, but please ensure to get in touch and let us know. If you'd like to borrow samples, or need any other info about the designer or our brand please get in touch via our contact page.
Care Guide
Please be sure to only dry clean your Good&Co scarf with a well-reputed dry cleaning service. This advice is universal across all our different scarf styles and compositions, as water damages silk and can lead to the digital print bleeding and making all sorts of mess. It’s always best to store your scarves in dry conditions either flat or hanging over a clean coat hanger. Don’t hesitate to give your scarf a quick and dry warm iron if it gets creased. All Good&Co scarves soften with wear, so get excited as your chosen scarf is only going to get better. Please feel free to contact us if you have any questions. Enjoy your silky-goodness.